CRM handbook
Dyche, Jill
CRM handbook : a business guide to customer relationship management - New Delhi Pearson 2002 - 331p.
9788177587623
Customer relations--Management
Electronic commerce
Management
658.812 / DYC
CRM handbook : a business guide to customer relationship management - New Delhi Pearson 2002 - 331p.
9788177587623
Customer relations--Management
Electronic commerce
Management
658.812 / DYC