Strategic customer care
Brown, Stanley A.
Strategic customer care : an evolutionary approach to increasing customer value and profitability - Ontario John Wiley & Sons 1999 - 305p.
9780471643425
Consumer satisfaction
Customer relations
Relationship marketing
658.812 / BRO
Strategic customer care : an evolutionary approach to increasing customer value and profitability - Ontario John Wiley & Sons 1999 - 305p.
9780471643425
Consumer satisfaction
Customer relations
Relationship marketing
658.812 / BRO