Keeping score :
Brown, Mark Graham.
Keeping score : using the right metrics to drive world-class performance - New Delhi PHI Learning 2007 - 191p.
9788120331105
Organizational effectiveness
Industrial efficiency
Customer services
Job satisfaction
658.812 / BRO
Keeping score : using the right metrics to drive world-class performance - New Delhi PHI Learning 2007 - 191p.
9788120331105
Organizational effectiveness
Industrial efficiency
Customer services
Job satisfaction
658.812 / BRO