Service management
Fitzsimmons, James A.
Service management : operations, strategy, information technology - 7th ed. - New Delhi McGraw-Hill 2011 - 541 p.
9789339204471
Service industries--Management
658 / FIT
Service management : operations, strategy, information technology - 7th ed. - New Delhi McGraw-Hill 2011 - 541 p.
9789339204471
Service industries--Management
658 / FIT