Strategic customer care (Record no. 5112)

MARC details
000 -LEADER
fixed length control field 00485nam a22001697a 4500
003 - CONTROL NUMBER IDENTIFIER
control field BML
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780471643425
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number BRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Brown, Stanley A.
245 ## - TITLE STATEMENT
Title Strategic customer care
Remainder of title : an evolutionary approach to increasing customer value and profitability
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Ontario
Name of publisher, distributor, etc John Wiley & Sons
Date of publication, distribution, etc 1999
300 ## - PHYSICAL DESCRIPTION
Extent 305p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Relationship marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Price effective from Koha item type Public note
    Dewey Decimal Classification     Text Books BMU Library BMU Library 23-A 27/01/2019 Gifted from Mr. Vinod Mahendru 495.00 658.812 BRO G3516 30/01/2019 30/01/2019 Gifted Books School of Management

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