Love thy customer : (Record no. 6276)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00655nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BML |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070607859 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BRI |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brinkman, Rick. |
| 245 10 - TITLE STATEMENT | |
| Title | Love thy customer : |
| Remainder of title | creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | McGraw-Hill, |
| Date of publication, distribution, etc | c2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 133 p. ; |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kirschner, Rick. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006296199-b.html">http://www.loc.gov/catdir/enhancements/fy0665/2006296199-b.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006296199-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006296199-d.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Text Books | BMU Library | BMU Library | 23-A | 13/03/2019 | Gifted from Mr. Vinod Mahendru | 195.00 | 658.812 BRI | G3973 | 14/04/2019 | 14/04/2019 | Gifted Books | School of Management | ||||
| Dewey Decimal Classification | Text Books | BMU Library | BMU Library | 23-A | 13/03/2019 | Gifted from Mr. Vinod Mahendru | 195.00 | 658.812 BRI | G4000 | 27/04/2019 | 27/04/2019 | Gifted Books | School of Management |