Uncommon service (Record no. 6799)

MARC details
000 -LEADER
fixed length control field 00489nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field BML
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781422133316
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number FRE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Frei, Frances
245 ## - TITLE STATEMENT
Title Uncommon service
Remainder of title : how to win by putting customers at the core of your business
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston
Name of publisher, distributor, etc HBR Press
Date of publication, distribution, etc 2012
300 ## - PHYSICAL DESCRIPTION
Extent 247 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries--Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Morriss, Anne
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Price effective from Koha item type Public note
    Dewey Decimal Classification     Text Books BMU Library BMU Library 23-A 13/03/2019 Gifted from Mr. Vinod Mahendru 658.812 FRE G4259 14/05/2019 14/05/2019 Gifted Books School of Management

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