Understanding CRM

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Material type: Text

TextPublication details: New Delhi Excel Books 2013Description: 350pISBN:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Materials specified	Status	Notes	Date due	Barcode
Books	BMU Library	Reference	40	658.812 GIR (Browse shelf(Opens below))		Not For Loan	SOM		4291

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Previous	658.812 DAS Customer Satisfaction Delight the success mantra of the 21st century	658.812 EVE Award-winning customer service : 101 ways to guarantee great performance	658.812 FJE Electronic customer relationship management	658.812 GIR Understanding CRM	658.812 GOO Customer experience 3.0 : high-profit strategies in the age of techno service	658.812 GOS Customer relationship management essentials	658.812 GRI Coordinate implementation of customer services strategies	Next

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