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Service management and marketing : managing the moments of truth in service competition

By: Material type: TextTextPublication details: New Dlehi Wiley 2007Edition: 3rdDescription: 483pISBN:
  • 9788126512874
Subject(s): DDC classification:
  • 658.8 GRO
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Holdings
Item type Current library Collection Shelving location Call number Materials specified Status Notes Date due Barcode
Books Books BMU Library Text Books 22-B 658.8 GRO (Browse shelf(Opens below)) Available SOM 12679
Books Books BMU Library Reference 39 658.8 GRO (Browse shelf(Opens below)) Not For Loan SOM 12555

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