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Users Not Customers
Material type:
TextLanguage: English Publication details: USA Portfolio Penguin 2011Description: 243ISBN: - 9780670920976
- 658.812 SHA
| Item type | Current library | Collection | Shelving location | Call number | Materials specified | Status | Notes | Date due | Barcode | |
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Gifted Books
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BMU Library | Text Books | 23-A | 658.812 SHA (Browse shelf(Opens below)) | Available | SOM | G3757 |
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| 658.812 QUI Superior customer service | 658.812 RAI Customer relationship management | 658.812 SEW Customers for life : | 658.812 SHA Users Not Customers | 658.812 VAV Improving your measurement of customer satisfaction : | 658.812 WEI Designing and delivering superior customer value : | 658.812 WOM Lean solutions : |
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