TY  - BOOK
AU  - Axelrod,Alan
AU  - Holtje,James
TI  - 201 ways to say no gracefully and effectively
SN  - 9780070062191
U1  - 158.2 
PY  - 1997///
CY  - New York, NY
PB  - McGraw-Hill
KW  - Assertiveness (Psychology)
KW  - Interpersonal communication
ER  -