TY  - BOOK
AU  - Brown, Stanley A.
TI  - Strategic customer care : : an evolutionary approach to increasing customer value and profitability
SN  - 9780471643425
U1  - 658.812 
PY  - 1999///
CY  - Ontario
PB  - John Wiley & Sons
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Relationship marketing
ER  -