TY  - BOOK
AU  - Lake, Neville
AU  - Hickey, Kristin
TI  - Making customer service happen : : a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs
SN  - 9781875889518
U1  - 658.812 
PY  - 2006///
CY  - Australia
PB  - Business + Publishing
KW  - Customer services
ER  -