TY  - BOOK
AU  - Harvard Business School 
TI  - Connecting with your customers
SN  - 9781422103234
U1  - 658.812 
PY  - 2006///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Customer relations
KW  - Customer services
KW  - Success in business
UR  - http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
ER  -