TY  - BOOK
AU  - Oakland,John S.
TI  - Total organizational excellence: achieving world-class performance
SN  - 9788131214312
U1  - 658.4013 
PY  - 1999///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Benchmarking (Management)
KW  - Leadership
KW  - Teams in the workplace
UR  - http://www.loc.gov/catdir/enhancements/fy1117/99202079-d.html
ER  -