TY  - BOOK
AU  - Batten, Joe
AU  - Ziglar, Zig
TI  - Building a total quality culture
T2  - A fifty minute series
SN  - 9788176495219
U1  - 658.562 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Total quality management
KW  - Corporate culture
ER  -