TY  - BOOK
AU  - Sarkar,Debashis
TI  - Lean for service organizations and offices: a holistic approach for achieving operational excellence and improvements
SN  - 9780873897242
U1  - 658 
PY  - 2007///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Service industries
KW  - Industrial management
UR  - http://www.loc.gov/catdir/toc/ecip0726/2007034601.html
ER  -