TY  - BOOK
AU  - Mooney,Kelly
AU  - Bergheim,Laura
TI  - Ten demandments: rules to live by in the age of the demanding consumer
SN  - 9780071427357
U1  - 658.812 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Customer services
KW  - Customer loyalty
KW  - Consumer satisfaction
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/mh041/2002003898.html
UR  - http://www.loc.gov/catdir/description/mh021/2002003898.html
ER  -