TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Love thy customer: creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
SN  - 9780070607859
U1  - 658.812 
PY  - 2006///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Customer services
UR  - http://www.loc.gov/catdir/enhancements/fy0665/2006296199-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0665/2006296199-d.html
ER  -