TY  - BOOK
AU  - Rampersad,Hubert K.
AU  - Narasimhan, K.
TI  - Managing total quality: : enhancing personal and company value
SN  - 9780070585379
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Total quality management
KW  - Performance--Measurement
KW  - Quality control
ER  -