TY  - BOOK
AU  - Quinn, Michael
AU  - Byron, Lynda
TI  - Superior customer service: : the prompt approach to success
SN  - 9788120329362
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - PHI Learning
KW  - Customer services
KW  - Marketing--Key accounts
KW  - Customer relations
ER  -