TY  - BOOK
AU  - Carnegie, Dale
TI  - 5 essential people skills: : how to assert yourself, listen to others, and resolve conflicts
SN  - 9781847377647
U1  - 158.2 
PY  - 2004///
CY  - New York
PB  - Simon & Schuster
KW  - Assertiveness (Psychology)
KW  - Interpersonal communication
KW  - Communication
KW  - Interpersonal relations
ER  -