TY  - BOOK
AU  - Frei, Frances
AU  - Morriss, Anne
TI  - Uncommon service : : how to win by putting customers at the core of your business
SN  - 9781422133316
U1  - 658.812 
PY  - 2012///
CY  - Boston
PB  - HBR Press
KW  - Service industries--Management
KW  - Customer relations
KW  - Customer services
ER  -