TY  - BOOK
AU  - Friedman, Nancy
TI  - Customer service nightmares : : 100 tales of the worst experiences possible, and how they could have been fixed
SN  - 9788176496124
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Viva Books
KW  - Customer services
ER  -