TY  - BOOK
AU  - Goodman, Gary S.
TI  - Please don't shoot the messenger!: : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!)
SN  - 9780809225200
U1  - 658.4052 
PY  - 2000///
CY  - USA
PB  - Contemporary Books
KW  - Negotiation in business
ER  -