TY  - BOOK
AU  - Brown,Mark Graham
TI  - Keeping score: using the right metrics to drive world-class performance
SN  - 9788120331105
U1  - 658.812 
PY  - 2007///
CY  - New Delhi
PB  - PHI Learning
KW  - Organizational effectiveness
KW  - Industrial efficiency
KW  - Customer services
KW  - Job satisfaction
UR  - http://www.loc.gov/catdir/enhancements/fy0742/95052139-d.html
ER  -