TY  - BOOK
AU  - Michelli,Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary 
SN  - 9780070636767
U1  - 658 
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Success in business
UR  - http://www.loc.gov/catdir/toc/ecip0615/2006016788.html
UR  - http://www.loc.gov/catdir/enhancements/fy0659/2006016788-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0662/2006016788-d.html
ER  -