TY  - BOOK
AU  -  Mehrotra, Vivek
TI  - Why my horse doesn't smile : learn to serve your customer
SN  - 9788130912639
U1  - 658.812	 
PY  - 2010///
CY  - New Delhi
PB  - Viva books 
KW  - Customer relations--Management,Customer services
ER  -