TY  - BOOK
AU  - Freemantle,David
TI  - The buzz: 50 little things that make a big difference to delivering world-class customer service 
SN  - 9781857883473
U1  - 658.812 
PY  - 2004///
CY  - London, Boston, Mass.
PB  - Nicholas Brealey Pub.
KW  - Customer services
UR  - http://www.loc.gov/catdir/enhancements/fy1109/2004012398-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1401/2004012398-d.html
ER  -