TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Z.
TI  - Encouraging the heart: a leader's guide to rewarding and recognizing others
SN  - 9788126515769
U1  - 658.4092 
PY  - 2003///
CY  - New Delhi
PB  - Wiley India
KW  - Leadership
KW  - Executive ability
KW  - Interpersonal relations
KW  - Incentives in industry
KW  - Performance awards
KW  - Employee motivation
UR  - http://www.loc.gov/catdir/bios/wiley046/2002152873.html
UR  - http://www.loc.gov/catdir/description/wiley039/2002152873.html
ER  -