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21.
Customers for life : how to turn that one-time buyer into a lifetime customer by
Material type: Text Text
Publication details: New York Pocket Books 1998
Availability: Items available for loan: BMU Library (1)Call number: 658.812 SEW.

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22.
How to be better at- customer care by
Material type: Text Text
Publication details: New Delhi Kogan Page 2000
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FOS.

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23.
Living supply chains : how to mobilize the enterprise around delivering what your customers want by
Material type: Text Text
Publication details: New Delhi Pearson 2008
Availability: Items available for loan: BMU Library (1)Call number: 658.5 GAT.

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24.
Making customer service happen : a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs by
Material type: Text Text
Publication details: Australia Business + Publishing 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 LAK.

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25.
Customers for life : how to turn that one-time buyer into a lifetime customer by
Edition: 1st ed.
Material type: Text Text
Publication details: New York : Crown Business 2002
Availability: Items available for loan: BMU Library (1)Call number: 658.812 SEW.

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26.
Connecting with your customers. by
Material type: Text Text
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 HBS.

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27.
Services marketing : integrating customer focus across the firm by
Edition: 2nd ed.
Material type: Text Text
Publication details: Boston : Irwin/McGraw-Hill, c2000
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.8 ZEI.

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28.
CQI and the renovation of an American health care system : a culture under construction by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQ Quality Press, c1998
Availability: Items available for loan: BMU Library (1)Call number: 362.10973 RYA.

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29.
The innovator's dilemma : the revolutionary book that will change the way you do business by
Material type: Text Text
Publication details: New York : HarperBusiness, 2000
Availability: Items available for loan: BMU Library (1)Call number: 658 CHR.

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30.
Designing and delivering superior customer value : concepts, cases, and applications by
Material type: Text Text
Publication details: Boca Raton, Fla. : St. Lucie Press, c1999
Availability: Items available for loan: BMU Library (1)Call number: 658.812 WEI.

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31.
Legal services authorities act 1987 ( Act No. 39 to 1987) by Series: Lawmann Academic Series
Material type: Text Text
Publication details: New Delhi Kamal Publishers 2019
Availability: Items available for loan: BMU Library (2)Call number: 347.5409 LAW, ... Items available for reference: BMU Library: Not For Loan (1)Call number: 347.5409 LAW.

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32.
Ten demandments : rules to live by in the age of the demanding consumer by
Material type: Text Text
Publication details: New York : McGraw-Hill, c2002
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MOO.

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33.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers by
Material type: Text Text
Publication details: New York : McGraw-Hill, c2006
Online resources:
Availability: Items available for loan: BMU Library (2)Call number: 658.812 BRI, ...

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34.
How to give quality service to your customers by
Material type: Text Text
Publication details: New Delhi Universal Book Stall 1998
Availability: Items available for loan: BMU Library (1)Call number: 658.812 DEN.

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35.
Winning the talent war : ensuring effective leadership in healthcare by
Material type: Text Text
Publication details: New Delhi PHI Learning c2007
Availability: Items available for loan: BMU Library (2)Call number: 362.10684 DYE, ...

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36.
Superior customer service : the prompt approach to success by
Material type: Text Text
Publication details: New Delhi PHI Learning 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 QUI.

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37.
E-finance : the future is here by
Edition: 2nd ed.
Material type: Text Text
Publication details: Los Angeles : Response Books, 2010
Availability: Items available for loan: BMU Library (1)Call number: 332.102854678 JOS.

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38.
Profitable customers : how to identify, develop and retain them by
Edition: 2nd ed.
Material type: Text Text
Publication details: New Delhi Kogan Page 1999
Availability: Items available for loan: BMU Library (1)Call number: 658.802 WIL.

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39.
A complete and balanced service scorecard : creating value through sustained performance improvement by
Material type: Text Text
Publication details: New Delhi Pearson c2008
Online resources:
Availability: Items available for loan: BMU Library (2)Call number: 658.3125 TYA, ...

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40.
Uncommon service : how to win by putting customers at the core of your business by
Material type: Text Text
Publication details: Boston HBR Press 2012
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRE.

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