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41.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed by
Material type: Text Text
Publication details: New Delhi Viva Books 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRI.

42.
Keeping score : using the right metrics to drive world-class performance by
Material type: Text Text
Publication details: New Delhi PHI Learning 2007
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 BRO.

43.
7 days to top-notch customer service : using the experience orientated management technique by
Material type: Text Text
Publication details: Singapore Times Books 1996
Availability: Items available for loan: BMU Library (1)Call number: 658.3128 YAR.

44.
How Toyota became #1 : leadership lessons from the world's greatest car company / by
Material type: Text Text
Publication details: New York : Portfolio, 2007
Availability: Items available for loan: BMU Library (1)Call number: 658.4092 MAG.

45.
Good service is good business : 7 simple strategies for success / by
Material type: Text Text
Publication details: Franklin Lakes, NJ : Career Press, c2001
Availability: Items available for loan: BMU Library (1)Call number: 658.812 DEV.

46.
Why my horse doesn't smile : learn to serve your customer by
Material type: Text Text
Publication details: New Delhi Viva books 2010
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MEH.

47.
The Nordstrom way : the inside story of America's #1 customer service company / by
Edition: 2nd ed.
Material type: Text Text
Publication details: New York : Wiley, c2000
Availability: Items available for loan: BMU Library (1)Call number: 658.871 SPE.

48.
The buzz : 50 little things that make a big difference to delivering world-class customer service / by
Material type: Text Text
Publication details: London ; Boston, Mass. : Nicholas Brealey Pub., 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRE.

49.
Dynamics of Indian financial system : markets, institutions & services by
Material type: Text Text
Publication details: New Delhi Ane Books Pvt. Ltd. 2009
Availability: Items available for loan: BMU Library (1)Call number: 332.4954 SIN.

50.
Financial services and markets by
Material type: Text Text
Publication details: Noida Vikas Publishing House 2009
Availability: Items available for loan: BMU Library (2)Call number: 332.105 PAN, ...

51.
Financial markets, institutions and services by
Material type: Text Text
Publication details: New Delhi Ane Books Pvt. Ltd. 2008
Availability: Items available for loan: BMU Library (1)Call number: 332.105 GUP.

52.
Dynamics of financial markets and institutions in India by
Material type: Text Text
Publication details: New Delhi Ane Books Pvt. Ltd. 2010
Availability: Items available for reference: BMU Library: Not For Loan (1)Call number: 332.4954 SRI.

53.
UPSC civil services prelims: general studies-1 : subject-wise and chapter-wise solved papers by
Material type: Text Text
Publication details: New Delhi Dreamtech Press 2019
Availability: Items available for loan: BMU Library (5)Call number: 001 DRE, ...

54.
Financial markets, institutions and services by
Material type: Text Text
Publication details: New Delhi PHI Learning 2019
Availability: Items available for loan: BMU Library (2)Call number: 332.1 GOE, ... Items available for reference: BMU Library: Not For Loan (1)Call number: 332.1 GOE.

55.
Java EE and HTML5 Enterprise Application Development by
Edition: Indian Edition
Material type: Text Text
Publication details: New Delhi McGraw-Hill Education 2014
Availability: Items available for reference: BMU Library: Not For Loan (1)Call number: 006.78 BRO.

56.
All India Services Manual by
Edition: 10th.
Material type: Text Text
Publication details: Allahabad Hind Publishing House 2005
Availability: Items available for loan: BMU Library (1)Call number: 342.540 MIS.

57.
New paradigms in management by
Material type: Text Text
Publication details: New Delhi Bloomsbury Publishing 2021
Availability: Items available for loan: BMU Library (1)Call number: 616 SOM.

58.
Managing Outsourcing : in library and information services by
Material type: Text Text
Publication details: London Facet Publisher 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.7 PAN.

59.
Goods and services tax acts and rules Bare act with shorts notes by
Material type: Text Text
Publication details: Gurgaon Lexis Nexis 2023
Availability: Items available for loan: BMU Library (3)Call number: 346.4107 LEX, ... Items available for reference: BMU Library: Not For Loan (1)Call number: 346.4107 LEX. Not available: BMU Library: Checked out (1).

60.
Financial services by
Edition: 8th
Material type: Text Text
Publication details: New Delhi McGraw Hill Education (India) Private Limited 2015
Availability: Items available for loan: BMU Library (1)Call number: 332.1 KHA.

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