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81.
The study on trade & forex products as well as customer satisfaction at the Axis Bank by
Material type: Text Text
Publication details: BML Munjal University School of management 01 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

82.
Cash management service (customer management) by
Material type: Text Text
Publication details: BML Munjal University School of management 08 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

83.
Customer relationship management in banking sector and comparative analysis of policies of 3 banks. by
Material type: Text Text
Publication details: BML Munjal University School of management 01 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

84.
Customer relationship management transaction banking by
Material type: Text Text
Publication details: BML Munjal University School of management 07 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

85.
Innovation in the products of transactional banking and the customer behaviour towards customised products of Axis Bank by
Material type: Text Text
Publication details: BML Munjal University School of management 23 May, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

86.
Operational efficiency and customer focus by
Material type: Text Text
Publication details: BML Munjal University School of management 04 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

87.
The study of the factors impacting customer perception on banks's service quality by
Material type: Text Text
Publication details: BML Munjal University School of management 01 June, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

88.
Customer decision journey by
Material type: Text Text
Publication details: BML Munjal University School of engineering and technology 18 May, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

89.
Lean solutions : how companies and customers can create value and wealth together by
Material type: Text Text
Publication details: New York, NY : Simon & Schuster p2005
Availability: Items available for loan: BMU Library (1)Call number: 658.812 WOM.

90.
Superior customer service : the prompt approach to success by
Material type: Text Text
Publication details: New Delhi PHI Learning 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 QUI.

91.
Extreme trust : honesty as a competitive advantage by
Material type: Text Text
Publication details: New York : Portfolio/Penguin, c2012
Availability: Items available for loan: BMU Library (1)Call number: 174.4 PEP.

92.
Discipline of Market Leaders Choose your customers, narrow your focus, dominate your market by
Material type: Text Text
Publication details: New York Fortune 1995
Availability: Items available for loan: BMU Library (1)Call number: 658.8 TRE.

93.
Profitable customers : how to identify, develop and retain them by
Edition: 2nd ed.
Material type: Text Text
Publication details: New Delhi Kogan Page 1999
Availability: Items available for loan: BMU Library (1)Call number: 658.802 WIL.

94.
Wrong supply at customer end by
Material type: Text Text
Publication details: BML Munjal University School of engineering and technology 16 May, 2018
Availability: Items available for reference: BMU Library: Not For Loan (1).

95.
A complete and balanced service scorecard : creating value through sustained performance improvement by
Material type: Text Text
Publication details: New Delhi Pearson c2008
Online resources:
Availability: Items available for loan: BMU Library (2)Call number: 658.3125 TYA, ...

96.
Uncommon service : how to win by putting customers at the core of your business by
Material type: Text Text
Publication details: Boston HBR Press 2012
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRE.

97.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed by
Material type: Text Text
Publication details: New Delhi Viva Books 2006
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRI.

98.
Exploiting CRM : connecting with customers by
Material type: Text Text
Publication details: London Hodder & Stoughton 2002
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MOL.

99.
Best of the Gallup management journal, 2001-2007 by
Material type: Text Text
Publication details: New York : Gallup Press, c2007
Availability: Items available for loan: BMU Library (1)Call number: 658 BRE.

100.
Keeping score : using the right metrics to drive world-class performance by
Material type: Text Text
Publication details: New Delhi PHI Learning 2007
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.812 BRO.

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