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1.
Let's talk quality : 96 questions you always wanted to ask phil crosby by
Material type: Text Text
Publication details: New York Penguin books 1990
Availability: Items available for loan: BMU Library (1)Call number: 658.562 CRO.

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2.
Completeness : quality for the 21st century by
Material type: Text Text
Publication details: New York, N.Y., U.S.A. : Plume, c1994
Availability: Items available for loan: BMU Library (1)Call number: 658.562 CRO.

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