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1.
Cases in total quality management : manufacturing and services by
Material type: Text Text
Publication details: Singapore South-Western College Pub., c1998
Availability: Items available for loan: BMU Library (1)Call number: 658.562 HEI.

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2.
Operations management by
Edition: 9th ed.
Material type: Text Text
Publication details: New Delhi Pearson 2009
Availability: Items available for loan: BMU Library (2)Call number: 658.5 HEI, ...

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