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1.
Uncommon service : how to win by putting customers at the core of your business by
Material type: Text Text
Publication details: Boston HBR Press 2012
Availability: Items available for loan: BMU Library (1)Call number: 658.812 FRE.

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2.
Service management : operations, strategy, information technology by
Edition: 7th ed.
Material type: Text Text
Publication details: New Delhi McGraw-Hill 2011
Availability: Items available for loan: BMU Library (1)Call number: 658 FIT.

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