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1.
201 ways to say no gracefully and effectively by
Material type: Text Text
Publication details: New York, NY : McGraw-Hill, c1997
Availability: Items available for loan: BMU Library (1)Call number: 158.2 AXE.

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2.
5 essential people skills : how to assert yourself, listen to others, and resolve conflicts by
Material type: Text Text
Publication details: New York Simon & Schuster 2004
Availability: Items available for loan: BMU Library (1)Call number: 158.2 CAR.

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