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1.
Total customer value management : transforming business thinking by
Material type: Text Text
Publication details: New Delhi Response Book 2011
Availability: Items available for loan: BMU Library (1)Call number: 658.812 MAH.

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2.
Quality and performance excellence : management, organization, and strategy by
Edition: 6th ed.
Material type: Text Text
Publication details: New Delhi Cengage Learning c2011
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 EVA.

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3.
Cases in total quality management : manufacturing and services by
Material type: Text Text
Publication details: Singapore South-Western College Pub., c1998
Availability: Items available for loan: BMU Library (1)Call number: 658.562 HEI.

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4.
Solve that problem! : readymade tools for continuous improvement by
Edition: 2nd
Material type: Text Text
Publication details: London Kogan Page 1997
Availability: Items available for loan: BMU Library (1)Call number: 658.403 SMI.

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5.
Build that team : readymade tools for team improvement by Series: Quest toolbox series
Material type: Text Text
Publication details: New Delhi Kogan Page 2005
Availability: Items available for loan: BMU Library (2)Call number: 658.4036 SMI, ...

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6.
Total quality : excellence through organization-wide transformation by
Material type: Text Text
Publication details: New Delhi Wheeler Publishing 1994
Availability: Items available for loan: BMU Library (1)Call number: 658.562 WAK.

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7.
Total organizational excellence : achieving world-class performance by
Material type: Text Text
Publication details: Oxford ; Boston : Butterworth-Heinemann, 1999
Online resources:
Availability: Items available for loan: BMU Library (2)Call number: 658.4013 OAK, ...

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8.
Building a total quality culture by Series: A fifty minute series
Material type: Text Text
Publication details: New Delhi Viva Books 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.562 BAT.

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9.
CQI and the renovation of an American health care system : a culture under construction by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQ Quality Press, c1998
Availability: Items available for loan: BMU Library (1)Call number: 362.10973 RYA.

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10.
Principles and practices of organizational performance excellence by
Material type: Text Text
Publication details: New Delhi PHI Learning 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 CAR.

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11.
Total quality management in education by
Edition: 2nd ed.
Material type: Text Text
Publication details: New Delhi, India : Thousand Oaks, Calif. : Sage Publications, 2005
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.562 MUK.

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12.
Principles of total quality by
Edition: 3rd
Material type: Text Text
Publication details: Florida CRC Press 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 OMA.

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13.
Managing total quality : enhancing personal and company value by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill c2005
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 RAM.

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14.
On becoming exceptional : SSM health care's journey to Baldrige and beyond by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2007
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 362.1109778/66 RYA.

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15.
Assessing business excellence : a guide to self-assessment by
Edition: 2nd ed.
Material type: Text Text
Publication details: Oxford ; Boston : Butterworth-Heinemann, 2004
Availability: Items available for loan: BMU Library (1)Call number: 658.562 POR.

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16.
Four practical revolutions in management : systems for creating unique organizational capability by
Material type: Text Text
Publication details: New York Productivity Press, 2009
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 SHI.

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17.
Strategic six sigma for champions : keys to sustainable competitive advantage / by
Material type: Text Text
Publication details: New Delhi Pearson 2007
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 REI.

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18.
A complete and balanced service scorecard : creating value through sustained performance improvement by
Material type: Text Text
Publication details: New Delhi Pearson c2008
Online resources:
Availability: Items available for loan: BMU Library (2)Call number: 658.3125 TYA, ...

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19.
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Management tool kit : Tools and techniques that work by
Material type: Text Text
Publication details: New Delhi Viva Books 2003
Availability: Items available for loan: BMU Library (1)Call number: 658 KER.

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20.
Beyond total quality management : toward the emerging paradigm by
Material type: Text Text
Publication details: New York : McGraw-Hill, c1994
Online resources:
Availability: Items available for loan: BMU Library (1)Call number: 658.4013 BOU.

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