| 000 | 00315nam a22001217a 4500 | ||
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| 003 | BML | ||
| 020 | _a9788174466334 | ||
| 082 |
_a658.812 _bDAS |
||
| 100 | _aDastooor , B . N | ||
| 245 | _aCustomer Satisfaction Delight the success mantra of the 21st century | ||
| 260 |
_aNew Delhi _bExcel Books _c2008 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c1118 _d1118 |
||