000 00285nam a22001337a 4500
003 BML
020 _a9789350621790
082 _a658.812
_bGIR
100 _aGridhar , Seema
245 _aUnderstanding CRM
260 _aNew Delhi
_bExcel Books
_c2013
300 _a350p.
942 _2ddc
_cBK
999 _c1136
_d1136