000 00306nam a22001337a 4500
003 BML
020 _a9789350620632
082 _a658.812
_bGRI
100 _aGriffith , Sandra
245 _aImplement customer service standards
260 _aNew Delhi
_bExcel Books
_c2012
300 _a114p.
942 _2ddc
_cBK
999 _c1145
_d1145