000 00403nam a22001577a 4500
003 BML
020 _a9788132110026
082 _a658.8
_bGRO
100 _aGronroos , Christian
245 _aLegends in marketing: service management
260 _aNew Delhi
_bSAGE
_c2014
300 _a184p.
700 _aSheth , Jagdish N. (Series Editor)
700 _aEdvardsson , Bo (Volume Editor)
942 _2ddc
_cBK
999 _c1495
_d1495