| 000 | 00332nam a22001337a 4500 | ||
|---|---|---|---|
| 003 | BML | ||
| 020 | _a9788120342705 | ||
| 082 |
_a658.812 _bEVE |
||
| 100 | _aEvenson , Renee | ||
| 245 | _aAward-winning customer service : 101 ways to guarantee great performance | ||
| 260 |
_aNew Delhi _bPHI _c2011 |
||
| 300 | _a232p. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3240 _d3240 |
||