000 00314nam a22001457a 4500
003 BML
020 _a9788120341920
082 _a658.5
_bVEN
100 _aVenkatachalam , T . A
245 _aBusiness process
260 _aNew Delhi
_bPHI
_c2011
300 _a316p.
700 _aSellappan , C . M
942 _2ddc
_cBK
999 _c3248
_d3248