000 00328nam a22001457a 4500
003 BML
020 _a9788120340565
082 _a658.4038011
_bGRO
100 _aGrover , Varun
245 _aBusiness process transformation
260 _aNew Delhi
_bPHI
_c2010
300 _a349p.
700 _aMarkus , M. Lynne
942 _2ddc
_cBK
999 _c3251
_d3251