000 00337nam a22001457a 4500
999 _c4365
_d4365
003 BML
020 _a9780199456758
082 _a658.812
_bMUL
100 _aMullick, N.H.
245 _aCustomer relationship management
260 _aNew Delhi
_bOxford University Press
_c2016
300 _a360p.
650 _aManagement
942 _2ddc
_cBK