| 000 | 00366nam a22001577a 4500 | ||
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| 999 |
_c4367 _d4367 |
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| 003 | BML | ||
| 020 | _a9788120346956 | ||
| 082 |
_a658.812 _bRAI |
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| 100 | _aRai, Alok Kumar | ||
| 245 |
_aCustomer relationship management _b: concepts and cases |
||
| 250 | _a2nd | ||
| 260 |
_aDelhi _bPHI Learning _c2013 |
||
| 300 | _a501p. | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cBK |
||