| 000 | 00438nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c4473 _d4473 |
||
| 003 | BML | ||
| 020 | _a9788177587623 | ||
| 082 |
_a658.812 _bDYC |
||
| 100 | _aDyche, Jill | ||
| 245 |
_aCRM handbook _b: a business guide to customer relationship management |
||
| 260 |
_aNew Delhi _bPearson _c2002 |
||
| 300 | _a331p. | ||
| 650 | _aCustomer relations--Management | ||
| 650 | _aElectronic commerce | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cBK |
||