| 000 | 00485nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c5112 _d5112 |
||
| 003 | BML | ||
| 020 | _a9780471643425 | ||
| 082 |
_a658.812 _bBRO |
||
| 100 | _aBrown, Stanley A. | ||
| 245 |
_aStrategic customer care _b: an evolutionary approach to increasing customer value and profitability |
||
| 260 |
_aOntario _bJohn Wiley & Sons _c1999 |
||
| 300 | _a305p. | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer relations | ||
| 650 | _aRelationship marketing | ||
| 942 |
_2ddc _cBK |
||