000 00592nam a22001937a 4500
999 _c5163
_d5163
003 BML
020 _a9788131214312
082 _a658.4013
_bOAK
100 1 _aOakland, John S.
245 1 0 _aTotal organizational excellence :
_bachieving world-class performance
260 _aOxford ;
_aBoston :
_bButterworth-Heinemann,
_c1999.
300 _a271 p. :
650 0 _aTotal quality management.
650 0 _aBenchmarking (Management)
650 0 _aLeadership.
650 0 _aTeams in the workplace.
856 4 2 _uhttp://www.loc.gov/catdir/enhancements/fy1117/99202079-d.html
942 _2ddc
_cBK